Since 2018, Surfshark VPN has been operational. It was founded in the Netherlands and has grown to be one of the most well-known VPN services available.
The business that created NordVPN, Nord Security, and Surfshark merged in 2022. Even though the two VPN services are now part of a single holding company, they continue to run separately.
For Whom Is Surfshark Suitable?
For streaming, you require a VPN. Surfshark uses its apps or Smart DNS to unblock all of the main foreign streaming websites.
You’re looking for a sophisticated feature set. With so many technological features, Surfshark offers a highly flexible VPN.
Your budget is limited. Not only is Surfshark one of the greatest VPNs out there, but it’s also one of the least expensive, with monthly prices as low as $2.21.
| Data Cap | Unlimited |
|---|---|
| Download Speed | 95Mbps |
| Logging Policy | No Identifying Data |
| Data Leaks | No |
| Jurisdiction | Netherlands (EU Member) |
| Servers | 3,200+ |
| IP Addresses | 3,200+ |
| Countries with Servers | 100 |
| US Netflix | Yes |
| Torrenting | Unlimited |
| Simultaneous Connections | Unlimited |
| Works In China | Unreliable |
| Support | 24/7 Live Chat |
| Cheapest Price | $2.21/mo over 27 months |
| Free Trial | 7 Days (Payment Info Required) |
| Money-Back Guarantee | 30-day Money-Back Guarantee |
| Official Website | Surfshark.com |
Value & Price Outstanding Value for the Money
Surfshark’s most affordable subscription option is $2.21. This inexpensive price for such a premium VPN makes it among the finest value options available. With its two money-back guarantees and seven-day free trial available for mobile devices, Surfshark is theoretically free to use for up to 67 days.
You can see all of Surfshark’s the pricing plans below:
- Monthly $15.45/mo Billed $15.45 every month
- 12 Month(s) $3.99/mo Billed $47.88 the first 12 months, $59.76 thereafter Save 69%
- 27 Month(s) $2.21/mo Billed $59.76 the first 27 months, $59.76 annually thereafter Save 86%
For a period of 26 months, Surfshark’s best price is $2.21 per month. This is well worth the money and far less expensive than some rival VPN services for such a highly regarded VPN.
Surfshark has two more choices if you’re not interested in making a long-term commitment: a monthly option for $12.95 and an annual option for $3.99 each month. This is the typical cost of short-term plans, and it’s not very affordable.
While VPNs such as FastestVPN and PureVPN are unquestionably less expensive than Surfshark, their ratings aren’t as high, which implies they don’t offer superior value.
The only option that is more affordable than Surfshark is PIA. In our list of inexpensive VPNs, it comes in just above Surfshark and costs only $2.03 a month.
Methods of Payment
Many payment and refund methods are available through Surfshark, including Mastercard, Visa, American Express, Bitcoin, Alipay, and PayPal.
Users that value their privacy can utilize cryptocurrencies, but they are unable to make cash payments.
Is Surfshark Available for Free?
Take advantage of Surfshark’s free trial to obtain it for free for a limited period of time. This contains two 30-day money-back guarantees in addition to a seven-day free trial that may be enrolled in using mobile devices. You get a total of 67 days to use Surfshark for free.
The money-back guarantee option may be used twice, but there must be a six-month gap between requests.
However, whether you buy Surfshark using a prepaid gift card or from an online retailer like iTunes or Amazon, you are not qualified for any kind of money-back guarantee.
Streaming Unblocks All of the Big International Streaming Websites
An outstanding VPN for streaming is Surfshark. Every major foreign streaming website is reliably unblocked by it, including UK TV networks, HBO Max, Hulu, and ten different international Netflix regions. Additionally, you can stream on devices that are incompatible with VPN programs by using Surfshark’s Smart DNS.
| Streaming Platform | Works with Surfshark VPN |
|---|---|
| Amazon Prime Video | Yes |
| BBC iPlayer | Yes |
| Channel 4 | Yes |
| Disney+ | Yes |
| Hotstar India | Yes |
| Hulu | Yes |
| ITVX | Yes |
| Max | Yes |
| Netflix US | Yes |
| YouTube | Yes |
10 different Netflix libraries are available
Surfshark has excellent Netflix compatibility. According to our test results, it can easily unblock 10 Netflix locations and watch video without stuttering.
In addition to Netflix in the US, Surfshark consistently gets around geo-blocks for Netflix in Australia, Germany, India, Ireland, Italy, Mexico, Turkey, and the UK.
According to our tests, the majority of Surfshark’s city servers were successful in unblocking the nation’s Netflix collection. Occasionally, though, you might have to switch servers in order to get Netflix to function.
It would be much simpler to locate a functioning server if Surfshark marked their servers especially for streaming purposes.
All US and British streaming sites are streamed
Amazon Prime Video and HBO Max are unblocked by Surfshark. We can now definitely suggest Surfshark as a VPN for watching Hulu outside of the US because our recent tests have showed a significant improvement over its previous struggles with the streaming service.
Easily unblocked BBC iPlayer, Channel 4, ITVX, My5, Now, and Sky Go, the first UK Surfshark server we tested is also among the best VPNs for accessing the UK.
The greatest VPN for getting around Disney+ restrictions and watching Star material that is only available in Europe is still Surfshark.
The Roku Channel and the majority of other free streaming websites, such as Peacock and SBS On Demand, may be seen using Surfshark.
During our tests, there was no need for buffering and all of these platforms streamed at full video quality.
All things considered, Surfshark is a great streaming VPN, especially for its low cost. In terms of dependability or speed, it falls short of ExpressVPN, especially while using Netflix. On the other hand, Windscribe VPN unlocks far more Netflix locations.
Extremely secure and packed with cutting-edge features
AES-256 encryption, diskless servers, options for OpenVPN and WireGuard, and a kill button on every platform are all features that make Surfshark a secure VPN. Numerous more capabilities are also included, such as GPS spoofing and changing IP addresses. It’s still incompatible with IPv6, though, and when we switched servers on macOS, there were some leaks.
Surfshark provides security protocols such as OpenVPN, IKEv2, and WireGuard. These are the top choices that are offered. It was the proper move for Surfshark to give up on antiquated protocols like PPTP.
AES-256, the best encryption cipher, is also used by Surfshark. This is what keeps your data hidden and is thought to be indestructible.
We verified this by using the packet-sniffing program Wireshark to verify Surfshark’s encryption. Our investigation revealed that all of our web traffic was fully encrypted and unintelligible.
Does the Kill Switch on Surfshark Work?
The fact that Surfshark’s kill switch is off by default is, in our opinion, a mistake. It is advised that you turn it on by going into Surfshark’s settings.
Using our own kill switch test tool, we verified if Surfshark’s death switch is functional. Even when we swap servers or lose our internet connection, our actual IP address should never be discovered if the kill switch is functioning properly.
Our findings demonstrate that, with the exception of switching servers on macOS computers, Surfshark’s kill switch effectively prevented the leakage of our IP address. This is an issue that many Mac VPNs have. But VPNs like PIA and Mullvad have already found a solution, so we anticipate Surfshark doing the same.
First-Party DNS Providers to Stop Disclosures
Using our own leak test tool, we looked for IP, DNS, and WebRTC leaks in Surfshark. Every test was successful, and no private information was ever revealed.
Surfshark’s use of its own private DNS servers is to blame for this. This indicates that Surfshark manages your DNS requests on its own, which is a great security feature that needs to be acknowledged.
Surfshark does not, however, support IPv6. IPv6 connections are instead redirected to IPv4. That’s acceptable because it stops leaks, but complete IPv6 support would be nice.
If you have a new IPv6-only router, you should also take this into account because Surfshark won’t function at all.
Diskless servers, double VPN, and IP rotation
In addition to having outstanding security standards, Surfshark provides a number of cutting-edge security features that are unmatched by most VPN providers.
Multi-Hop, the first extra feature, divides your traffic across two VPN servers. That provides twofold protection, however it’s not usually required.
Unusual is the Rotating IP option that is also available. Without ever requiring you to move servers, this feature modifies your public IP address every five to ten minutes.
For online safety, IP rotation is not required, and HMA and AtlasVPN are two more VPNs that provide comparable functionality. Even so, the most privacy-conscious consumers could find it appealing.
The GPS Spoofing feature of Surfshark, which matches your GPS geolocation to the server of your choice, is also available to Android users. We would want to see this extremely uncommon feature—which aids in getting over geo-blocks imposed by mobile apps—integrated into all of Surfshark’s apps. If you want to stream NHL games on Android during blackouts, this is a very helpful function.
The RAM-only, or diskless server network, of Surfshark is the most significant security feature. This implies that no user data is ever kept on physically accessible servers that could be taken and removed.
The breadth of Surfshark’s security offering is quite excellent, especially considering the low asking price. Similar sophisticated capabilities included in Astrill’s VPN typically cost two or three times as much.
Is Surfshark Ad-Blocking?
CleanWeb is an ad blocker available on Surfshark. According to our tests, 77% of online advertisements and trackers may be blocked by CleanWeb. It comes in at number ten on our ranking of the top VPN ad blockers.
We were able to prevent advertisements on well-known websites like Spotify and Twitch by using CleanWeb, but not on Google and YouTube.
Policy on Privacy and Logging VPN servers without disks and no identifying logs
Surfshark has very high privacy standards. It employs diskless servers, logs very little on its users, and is from a reliable source that has hired outside auditors to examine its server security and logging policy. The only issue is that Surfshark is based in the EU, where strict data retention regulations apply.
| Data Type | Logged by Surfshark VPN |
|---|---|
| Account Information | Yes |
| Browsing Activity | No |
| Date of Last Connection | No |
| Device Information | No |
| DNS Queries | No |
| Individual Bandwidth Usage | No |
| Individual Connection Timestamps | Yes |
| ISP | No |
| Number of Simultaneous Connections | No |
| Originating IP Address | No |
| VPN Server IP | No |
| VPN Server Location | Yes |
There are no identifying logs kept by Surfsharks. We’ve carefully reviewed its logging policy and can attest that private information, including your IP address, is not retained. An impartial audit conducted by Deloitte has also verified this.
Your user ID and connection time stamps, along with other information about the VPN server you connect to, are briefly stored by Surfshark. However, this disappears 15 minutes after you unplug your VPN and is safe.
Surfshark exclusively keeps your account information, which includes:
- Date of account registration Email address
- Password encrypted
- If you have the Auto-connect function enabled, when you utilize the Smart DNS
- WiFi name
This means that Surfshark isn’t strictly a no-logs VPN, but it’s still only a small amount of data that’s needed to keep the service running. You can register with Bitcoin to avoid giving out any personal information if privacy is a major issue for you.
In addition, Surfshark runs diskless RAM servers, which stop your data from being written to a hard disk. This is a great privacy safeguard that makes sure that in the case of a server seizure, no personal data would be accessible.
Based in the Netherlands (jurisdiction within EU)
Surfshark relocated its corporate headquarters from the British Virgin Islands, a privacy haven with lax data retention regulations, to the Netherlands, an EU member state with stricter data retention regulations.
Users can rest easy knowing that Surfshark can maintain its no-logs promise because of its Dutch foundation. Nonetheless, the nation continues to participate in EU information sharing networks, and we would prefer Surfshark to function under more private legal authority.
Who is the owner of Surfshark?
Cyberspace is a Netherlands-incorporated business that is the owner of Surfshark. Vytautas Kaziukonis, a native of Lithuania, founded Surfshark, and the majority of Cyberspace’s staff members are also from that country, where the company has an office.
After Surfshark (Surfshark B.V.) and Nord Security, which operates NordVPN, merged, cyberspace was created. Together, Surfshark and NordVPN are now working to enhance their own services.
Although the services are nearly identical, NordVPN outperforms the others in the majority of our testing and is still based in Panama, a privacy haven. On the other hand, Surfshark has never been involved in any controversy, while NordVPN has suffered a data leak.
Locations of Servers Where Are The Servers for Surfshark Located?
Compared to most VPN services, Surfshark offers servers in 100 countries. Surfshark caps servers at 40% capacity, thus congestion is impossible, and with 25 city servers, the US is well-represented. Nevertheless, it has significantly fewer servers than VPNs like PIA and CyberGhost—just 3,200+—despite the fact that it covers a greater number of countries.
There are servers for Surfshark located in 100 different countries. Of all the VPNs, this one has one of the largest and most varied server networks.
| Continent | Number of Countries |
|---|---|
| Europe | 46 |
| Asia | 25 |
| South America | 10 |
| North America | 7 |
| Africa | 6 |
| Oceania | 2 |
One city is the home base for the majority of these servers. There are above-average options at the city level in 11 nations. These are: Australia, Belgium, France, Germany, India, Italy, Poland, Portugal, Spain, UK, and US; we’d want to see more from outside of Europe.
With 25 total city options, the US offers the most, which is quite helpful if you want to obtain a US IP address in a particular location to view NFL games that aren’t available to the public or escape MLB blackouts.
Even with its 100+ country IP addresses, Surfshark only has more than 3,200 distinct servers. Compared to the 18,651 provided by Private Internet Access and the 9,769 provided by CyberGhost, this is a substantial decrease.
In response to government requests that VPNs log user data, Surfshark shut down its servers in Russia and India in March and June of 2022, respectively. To obtain an Indian IP address, you can still use virtual Indian servers.
MultiHop servers and static IP addresses
There are two more server types accessible with Surfshark:
Static IP: If you select this option, the IP address you are assigned to that server will not change. Faster speeds and simpler access to geo-restricted streaming websites are the outcomes of this, but the risk to privacy is increased.
Multi-Hop: Also referred to as Double VPN, Multi-Hop servers “bounce” your traffic between encrypted servers until it reaches the website you want. Although it slows you down, this increases security and privacy to some extent.
A Blend of Hardware and Virtual Servers
Both virtual and physical servers are used by Surfshark. Its little “v” icon, which helps you select between the two virtual servers, identifies them.
Even though the real hardware is situated somewhere else, virtual servers assign an IP address from the nation you have chosen. You may now connect to more places worldwide thanks to this.
One drawback of virtual servers is that you may notice a decrease in performance if the real server is located much farther away from your actual location than you had anticipated.
All things considered, Surfshark boasts a sizable server network with a range of server kinds. The “Quick Connect” button allows infrequent users to connect quickly.
Speed A dependable, lightning-fast VPN
Based on our testing, Surfshark is a dependable fast VPN. Our download rates only decreased by 5% when we connected to a neighboring server, which is more than sufficient for streaming, gaming, and practically everything else. Although competitor VPNs like Hotspot Shield and IPVanish outperform Surfshark, it still impresses with an average performance loss of 17% across all of our long-distance test connections.
We monitored our internet speeds before and after connecting to Surfshark servers located in six different continents to test its performance. Our internet connection is 100Mbps, which is comparable to your home internet speed.
No VPN (New York) | US (New York) | Canada (Toronto) | US (Los Angeles) | UK (London) | Germany (Berlin) | Brazil (São Paulo) | Japan (Tokyo) | South Africa (Johannesburg) | Australia (Sydney) | |
|---|---|---|---|---|---|---|---|---|---|---|
| Download Speed | 100Mbps | 95Mbps | 93Mbps | 89Mbps | 88Mbps | 88Mbps | 84Mbps | 84Mbps | 67Mbps | 79Mbps |
| Upload Speed | 100Mbps | 92Mbps | 80Mbps | 40Mbps | 27Mbps | 44Mbps | 67Mbps | 15Mbps | 49Mbps | 35Mbps |
| Ping | 1ms | 9ms | 14ms | 72ms | 73ms | 98ms | 288ms | 143ms | 407ms | 203ms |
| Distance | 0mi | 5mi | 300mi | 2,500mi | 3,500mi | 4,000mi | 4,800mi | 6,700mi | 8,000mi | 9,900mi |
Using Surfshark will slow down your internet, but not significantly, just like using any other VPN. In comparison to our speeds without a VPN, we only saw a 15% decrease in speed when we connected to a Surfshark server located in the same nation.
Our speed loss when connecting to countries farther away was negligible. Despite being more than 3,000 miles apart, a VPN connection from the UK to the US resulted in a 42% speed decrease.
Overall, the results of our objective speed studies indicate that Surfshark has little impact on long-distance or short-distance travel times.
Surfshark upgraded many of its servers to 10Gbps and capped server load at 40% in order to prevent congestion, which resulted in these rapid speeds. This also improves the usability of Surfshark.
Surfshark is still a little slower than the best VPNs, nevertheless, despite recent improvements. This is primarily because of its connections to extremely faraway places like Australia and South Africa. Though they all have some difficulties, you can see how it performs in comparison to some of its top VPN competitors in the list above. To remedy this, Surfshark might go one step farther and build even more 10Gbps servers.
Torrenting Securely, but Without Port Forwarding
Overall, Surfshark is passably effective at torrenting: Every server permits P2P activity, offers quick download speeds, and conceals your activity from your ISP with a kill switch and secret logging policy. Its kill switch must be manually activated, port forwarding is not supported, and there are VPNs with faster torrenting speeds.
| Torrenting Attribute | Result |
|---|---|
| Average Download Bitrate | 8.7MiB/s |
| No. of P2P Servers | 3,200+ |
| Logging Policy | No Identifying Data |
| Kill Switch | Yes |
| Port Forwarding | No |
Surfshark’s servers all allow P2P usage. We put it to the test using Deluge, uTorrent, and qBittorrent.
The average download bitrate that we measured for torrenting was 8.7MiB/s. Although this is fast enough to download P2P files rapidly, there are VPNs that are quicker for torrenting, such as PIA and ExpressVPN, with download bitrates of 9.6 Mbps and 9.4 Mbps, respectively.
While Surfshark may not be the quickest P2P VPN, it is unquestionably safe to use. Your ISP or copyright holders won’t be able to track your torrenting activities because of its private logging policy, AES-256 encryption, and first-party DNS servers.
As long as you activate the kill switch on Surfshark through the options menu. By default, Surfshark does not activate its kill switch. We strongly advise turning on Surfshark before torrenting in order to ensure your safety.
All things considered, using Surfshark for P2P file sharing is safe. However, regular torrenters will discover that PIA is more optimized and speedier.
Getting Around Web Censorship Unblocking websites in China is a bad idea, but it works in Russia
All things considered, Surfshark is a poor option for getting over censorship. When connecting from China, its built-in obfuscation capability gets activated automatically, however our tests internally reveal that it only functions 18% of the time. In Russia, it is still possible to get around obstacles, though.
In China, Surfshark is not very functional. After a year of weekly testing with our Shanghai server, we can say that just 18% of the time does it successfully get beyond Chinese website blocks.
Surfshark’s NoBorders mode, an obfuscation technique that is activated automatically when connecting from China, was used to conduct these tests.
However, you can use Surfshark to get around Russian restrictions because it’s one of the few premium VPNs that hasn’t been outlawed in Russia yet. It can also be utilized in the UAE, Turkey, and Iran.
OS and Device Compatibility Browser extensions, smart DNS, and customized apps
There is no restriction on the number of devices you may use Surfshark on at once, and it works with all major platforms and devices. In addition to having unique programs for mobile and desktop platforms, it also offers a Smart DNS function for non-VPN-compatible devices. However, the lack of a router app makes network-level security more challenging.
Applications
The following devices are supported by custom apps from Surfshark: Windows, Mac, iOS, Android, Linux, and routers.
There is no restriction on how many devices you may install Surfshark’s apps on.
We were able to simultaneously connect to a Surfshark server and install it on each of our test devices. Additionally, it doesn’t threaten to cancel your Surfshark account if you share it.
This is fantastic news for Surfshark subscribers and extremely uncommon, given the majority of VPNs place a five-device maximum on the amount of devices you may use the service on.
All of Surfshark’s apps are remarkably similar, yet some features are exclusive to particular platforms.
| Platform | Bypasser | CleanWeb | Kill Switch | Multi-Hop | No Borders | Rotating IP | Static IP |
|---|---|---|---|---|---|---|---|
| Windows | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
| macOS | ✗ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
| Android | ✓ | ✓ | ✓ | ✓ | ✗ | ✗ | ✓ |
| iOS | ✗ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
| Linux | ✗ | ✓ | ✓ | ✓ | ✗ | ✗ | ✓ |
Video game consoles and streaming gadgets
Some gadgets don’t support VPN apps. If not, you can manually install it on your router or utilize Surfshark’s Smart DNS feature. Following this, Surfshark may be used on the following devices: Xbox, Nintendo, PlayStation, Roku, Apple TV, Android TV, Apple TV, and Chromecast.
A VPN and smart DNS are not the same thing. With the help of this unencrypted proxy, you can access geo-restricted gaming and streaming content without altering your IP address by changing your DNS address to a different location.
In this manner, you can utilize your VPN to play games or use Surfshark to watch videos on gadgets like Apple TV.
If you manually install Surfshark on your router, you can also view content that is prohibited without the need for a VPN. Its lack of a router-specific program, in contrast to some rival VPN services, makes installation considerably more challenging.
Extensions for Browsers
The following browsers can use extensions for Surfshark: Microsoft Edge, Firefox, and Chrome.
The browser extensions from Surfshark for Chrome, Firefox, and Edge alter your IP address and encrypt your browser traffic—but not your entire online traffic.
A data breach alert, a website safety warning, and an ad and pop-up blocker are some helpful supplementary settings. An additional feature that’s rather great is the bypass option, which lets you choose specific websites to circumvent both the ad blocker and the VPN tunnel.
Unlike CyberGhost’s browser extensions, these cannot be installed for free; instead, you must have a paid subscription in order to utilize them. However, Cure53 has conducted an independent audit on these VPN extensions and they are completely secured.
Simple, Intuitive, and User-Friendly Apps
Even with its abundance of technological features, Surfshark is incredibly user-friendly. Its programs’ user-friendly UI, quick response times, and clearly labeled options make them perfect for both novice and seasoned VPN users. It’s quite easy to customize your program, change your protocol, and choose a server.
Surfshark is simple to use, set up, and install. All you have to do is create an account, download the necessary software, and then sign in using your account.
Its programs provide an incredibly user-friendly experience. The applications have a clean, intuitive appearance, with helpful descriptions provided for each technological capability.
Here’s a more thorough rundown of our Surfshark experience across all devices:
Computer and tablet (Windows and macOS)
The desktop versions of Surfshark’s programs are enjoyable to use because of the VPN’s clear, uncluttered design, and straightforward UI.
A search bar is attached to the server list, which is arranged as a scrolling list that descends in alphabetical order to provide quick access to a particular server. Additionally, there are buttons for connecting quickly to the “Nearest Country” or “Fastest Server.”
The settings menu is easy to navigate. With helpful explainers, Connection Settings and Advanced Settings function as on/off toggles, making everything conveniently accessible.
We value the inclusion of 16 languages in addition to English and the opportunity to use a dark mode when it comes to personalization. You can select whether the Surfshark icon appears in the status bar or on the dock on macOS.
We object to the fact that the Surfshark Alert, Antivirus, and Search add-ons are incorporated into the main menu in an attempt to get users to make a purchase. When “VPN” and “Settings” are the only options you need, the sidebar menu becomes cluttered.
We also find it annoying since the macOS window cannot be manually resized. It fills up a large portion of the screen. The Windows software can be manually resized, but only to a certain extent.
Smartphones and Android devices
The desktop and mobile versions of Surfshark’s software are extremely comparable, which is fantastic because it allows for consistency between apps.
There are many of the same capabilities as on desktop, such as Multi-Hop servers, CleanWeb, and a VPN kill switch, and the design and usability are the same.
The mobile apps are identical save for two features: the Android app has a unique kill switch that shuts off the internet for all programs on the device, and the iOS version has a “Pause” button that suspends VPN connections without completely disconnecting.
Only available on Windows and Android, the Bypasser utility allows you to choose which apps use the VPN connection and which ones don’t.
We do wish the Surfshark One promotion didn’t appear as prominently, though, just like on desktop.
Linux
Linux on Ubuntu, Debian, and Mint distributions is supported by Surfshark.
The Linux graphical user interface (GUI) of Surfshark is usable after installation. This eliminates the need for a command line and makes it simple to move between servers and protocols. It features a kill switch as well.
Linux GUIs aren’t available on very many VPNs. We’re happy to see that Surfshark, which was before limited to using a command line, is now among the few VPNs that provides a nice GUI for Linux users.
Client Assistance Quick customer service, however the chatbot is useless
Surfshark’s user-friendly website and round-the-clock live chat feature make for a reasonably helpful customer service team. Support representatives are courteous, helpful, and quick to answer. However, agents do not often possess deep technical knowledge, and we find it unacceptable that Surfshark has implemented a chatbot that is rarely useful.
| Customer Support | Available in Surfshark VPN |
|---|---|
| 24/7 Email Support | Yes |
| 24/7 Live Chat Support | Yes |
| Chatbot | Yes |
| Email Support via Online Form | Yes |
| Online Resources | Yes |
| Tutorial Videos | Yes |
In contrast to VPNs like Proton, Atlas, and ExpressVPN, you can access the live chat service without a Surfshark account. We appreciate that everyone can use it.
But we’re not happy that Surfshark has added a chatbot to its round-the-clock live chat service. While chatbots are capable of providing basic information, they frequently come across as more of a warning than a truly helpful tool. It speaks solely English when communicating.
But if you ask the bot to “get me a human,” you can speak with a human support representative quite rapidly and in more than one language.
For years, we have been in contact with the Surfshark support team, and each time, the agents have been kind and responsive. They are especially helpful in providing server recommendations for unblocking streaming websites.
But occasionally, we discover that they lack technological expertise. We recommend contacting the Surfshark support email for more complicated inquiries.
The Surfshark website has a lot of helpful information that is arranged neatly, such as ticket support, FAQs, and visual installation tutorials.
The Bottom Line
Like every VPN service, Surfshark has certain disadvantages, but they’re quite minor, especially given how inexpensive it is. It’s a great option if you want the most features at the best possible price.
It is still among the most feature-rich and secure VPNs available, and its best pricing of $2.21 per month makes it one of the most affordable options available. Because of its secure and regulated logging policy, you can also trust Surfshark with your privacy.
Surfshark VPN is well worth the investment if you want to secure your browsing or unblock popular streaming websites on a tight budget—especially if you can’t afford one of its more costly rivals.
It’s actually below average at getting over more severe website blocks, and it’s just marginally above average when it comes to torrenting VPNs. We advise looking into an alternative if a VPN is required for any of these activities.